Any MAJOR R cPanel / Redhat problems currently?
 

Im a customer of www.matrixreseller.com. They are forcing all cPanel Redhat customers on their weird windows HSphere deal. This is pissing off many many hundreds of dedicated cPanel customers like me.

They claim they are dumping cpanel (they killed their cPanel webpage offering a week ago) and taking no more orders for it. Due to what they say are MAJOR MAJOR security issues with Redhat and cPanel.

See their POSTS:
http://forum.vortechhosting.com/showthread.php?t=9602


Ive only been with them 3 months and have have pretty bad service in terms of websites being down an inordinate amount of time each month, this month some of my sites are down +3 hours already and its only the 18th. One site 17 hours, a few others + 5 hours.

NOTE: They do have good service response in terms of email rewsponse times, Im not knocking that at all.

Anyone verify that cPanel and Redhat server combo are a HUGE security problem and cause major headaches for Hosts? Hundreds customers are being forced into the HELL of changing servers or leaving matrixreseller.com due to this... and the major Time Loss that entails.

Thanks much!

Al

I agree with David...Total lack of experiance here. Note they suggest it's Red Hat and Bind more than once and they continue to blame cpanel. However, they do not discuss what the problem is. Sounds like they did not patch the third party exploits in time. Just my two cents worth. :cool:

I forgot what Url I saw it at on their forums, but in one post they say specifically that Cpanel.net DOESNT inform them of security issues fast enough.

In all fairness they have to take some responsibility. cPanel is NOT "do everything for you" product. It's purpose is for client management. They do provide other services along with that but it is the server owners responsibilty to ensure they keep up on things.

Anyway, it makes no difference why, they obviously have made up their minds. It's unfortunate that it's causing issues for their clients but in the end that is their issue to deal with.

I will finish by saying this, if cPanel were that bad of product it would not be one of the top software programs used by hosting companies.

I've got a server from serverbeach.com and its running Redhat 9 and Cpanel and its great. I keep my system updated every week and have APF running in the background.

My guess is they got some license deal and need an excuse to dump something to get it.

That's just totally, unimaginable how they've come right out and said that without any sort of explanation. My feelings are just as the others in this thread. Due to their own incompetence, they're inconveniencing their clients. If they're making such a serious shift in business, they should at least explain in a more detail why they feel they need to do so. Especially when it effect clients in such a way. Oh well, its their prerogative.

A server is just as secure as you make it. Sure, linux isn't perfect, but name one OS that is?

Sounds like bullshit to me.

Strange decision to migrate all the cPanel customers over to Hsphere, I expect that their helpdesk will be busy over the next few months.
If anything, hsphere are slower with security updates than cPanel are when it comes to it and running hsphere clusters is more reliant on the hsphere packages than cPanel is reliant on most applications.
It seems the support for hspehere has also taken a turn for the worse since commodo bought hsphere - Not that I want to get into control panel politics, but this decision is all definitely French to me.

I couldn't have said it better.

What boggles me is that these people are making very serious claims against 2 very well known products. The words being thrown around by the representative are rather slanderous at the very least and he's provided absolutely no proof of their claims.

I mean fine, if you'd rather switch control panel's and streamline your business that way, go for it, its your deal. Slagging off other's with reasons such as they have, in such a harsh fashion, is not a route I would have taken to initiate such a migration, not that that even matters I suppose.

Imo
 

Tell me about it.
Even Google is running under Red Hat.

Their staff are just not competent enough to manage servers.

Looks that way, they are blaming cpanel for another server being hacked today. Sounds more and more a lack of security on their part. Note, that they do not tell the user what was hacked at all. The could at least post what part of cpanel has been exploited (doutfull)... IMOP...They are just making excuses.


http://forum.vortechhosting.com/sho...02&page=6&pp=15 :rolleyes:

Al, I suggest finding another cpanel host, as you can see from others in this thread....no one else is complaning about Red Hat and Cpanel...Time to shop around as it is the lack of patching known holes in the OS, Kernel, or third party software (not Cpanel) on your host part as it seems they will not tell anyone how cpanel is the problem...Did you ask them how they can claim it is a Cpanel exploit?

It just keeps getting better!

A quote from the forum from the "admin":
"Yes this box was fully up to date on Redhat 9 and CPanel, so there was not much else we could have done to prevent this and was outside of our control."

Redhat 9!! HELLO!! PEOPLE!! This OS is NO LONGER SUPPORTED!! No bloody wonder they're getting owned. I'm sure whomever is responsible is having a blast, they're absolutely begging for trouble.

It really is quite amusing. :)

What's more amazing is that these people have as many clients as they do and have keeped them. One can only wonder what excuse they give clients for other things they cannot figure out for themselves. I truely feel sorry for the clients as they actually think this is a good company and will propbably get screwed time and gain without even knowing it.

What a bizarre thread (there not here). I'm astounded by the complete and utter lack of the truth in their claims. For cPanel it's probably less than an itch on a flea on the backside of a dog, but they'd be well within their rights to have certain words with the company.

Their claims are complete and utter rot. As many of the posters have already said, RedHat as an OS and cPanel as a web hosting management package are no more or less secure than anything else in the market. Security starts with the server administrator and ends with the user and so long as you're vigilant and look after your box (and users look after their accounts) you'll be prepared for times when you inevitably suffer problems - which through your own actions should be few and far between. No software combination is "safe" and you should be in a position to deal with any inevitable hacks should they happen. However, the claims they are making are just nonsense and show either a complete lack of understanding, or a deliberate attempt to fool their customers (or both I guess).

post by forum.vortechhosting.com saying cPanel company bad
 

This post is what their claiming is wrong wiith cPanel and how cPanel doesnt get updates to them in time...

http://forum.vortechhosting.com/sho...23&postcount=26

What a load of rubbish. Clearly that haven't the faintest idea what they're talking about. cPanel installs the latest bind release from the OS vendor. They say they're running RedHat - the only supported RedHat release they should be running is RHE. So, are they running RHE with the latest RHE bind release? If they are, then fine. If they're running an old verson of RedHat that is no longer supported - i.e. EOL and obsolete, then they are the ones who are clearly incompetent. With an EOL OS, you have to manually maintain all software applications yourself to do otherwise is simply pinning a note on your server saying "Hack me, I'm stupid" :rolleyes:

I noticed they have not come here either even though this thread has been brought to their attention on their forum. That should tell their clients something. The company they are using won't even go and get support/help or explain what the issue was/is (although we have all already figured what that is).

Too bad their clients will go through all this again when hey start blaming their new cp/os combo for their own failings.

Hmmm..... thanks for the enlightenment, folks. I had signed up with vortech a few weeks ago and had been very satiesfied with their customer support and service. Lately, though, I've been experiencing downtime which they are now blaming on cpanel. I also have no desire to switch to hsphere.

I'm sure cpanel isn't perfect, nothing is, but I had a really hard time swallowing the tale that iw as such a major security risk. If that were true, it woudln't be the industry standard for control panels.

It's like saying Photoshop is a bad graphics program because you don't know how to use it.

So isnt it in the interest of cPanel to help them? They are a customer of yours, no?

Do you know if they asked CPanel for help? It looks more like they decided on their own to blame their inability to admin their servers on CPanel. Besides, they are the ones installing an obsolete version of Red Hat Linux and not securing it properly. That has nothing to do with CPanel.

Me too Kelli, all was fine until about two weeks ago and it has progressisvely gotten worse and worse. 20 of my 30 clients have called / emailed me with problems of no email or sites down. Im running 15 PINGS and use Active Server Watcher and i have a log file a mile long of down time. Plus I use 3 web uptime services and they are all are sending email daily with site down messages.
I dont know whether to leave Vortech all togther or move to Hsphere?

Al

I dont know if they did FWC, Im just a customer of theirs. I'm just asking out load here if its in cPanels interest to not lose them as a customer?

Al

If I had a customer bad mouthing us like that, i'd not miss them for a second. If that's the way they want to run their business, in a missleading mannor badmouthing cPanel and RedHat, I'm sure they'll feel the effects soon enough :)

I have heard from a couple of people that their H-Sphere support and uptime was a lot better, but hey, I don't think I want to take that chance. I lost 17 clients because my last provider's technical staff had their heads shoved up their collective rear-ends. Granted, part of that was also my own nievity, being new to the hosting business, but I'm not willing to risk it again, particularly now that I'm switching focus to local business and have an place downtown with my name on it. It was a hard lesson learned, but I took my lumps and learned from my mistakes and I'm ready to move on. I don't want a dodgy hosting provider causing problems.

I also don't like the way they're handling the whole cPanel hosting situation or the messages they're throwing around and the scapgoating that's apparently going on.

Screw me once, shame on you. Screw me twice, shame on me.

Besides, I just really like cPanel and, more importantly, so do my clients. ;)

Yes, I believe I am. Even if they were handling it differently, I simply have no desire to switch to H-Sphere. From what I've seen of it, I don't like it. I know they have to do what they feel is best for their business, but so do I.

My last post may have sounded a bit more harsh than I meant for it to, but it is very frustrating, having just came out of a bad situation to a host that I had heard so many good things about, only to find out that they're doing away with the package I signed up for and want me to move along with it. I signed up for a cPanel account for a reason.

And then there is also the fact that the business site, and one city government site that we host, has been down for two days. It's back now, but apparently running on a MySQL backup from March 14th. What's up with that? Their site says they do daily backups. Anyway....

Currently, I'm looking at t

I know from my experience in this industry, the admins at site5 know what they are doing. From looking at the Vortech forums and seeing the Redhat 9 servers being hacked and the explanations that are being given - I don't think Vortech admins are all that sharp.
I'd say good choice anyways, good luck with your new host. :):)

I've been with vortech for two years. I don't like hsphere and switched from it to cpanel within two weeks for a variety of reasons, the biggest being that my clients and I liked cpanel much better! Until this episode, I have been happy with them.

Strangely enough, I have received FAR more email notices about hsphere problems/downtime than cpanel. However when their cpanel boxes have problems, there's a bunch of fumbling before things get straightened out. I did however appreciate them eventually fix ing the issues.

I'm believing that they're forcing a migration to hsphere for some exclusive deal being offered to them. If they had their cpanel clients' interests at heart they could've sold that portion of their business to a reputable cpanel host or at least made a recommendation of what ship we cpanel purists could jump to next and how to do it...

Good luck to all the others.

Hey Billy,

Has Vortech contacted Cpanel about the "so called security hole"?

"I will not pass this security issue on to you as I have no clue who you are. I have passed this on to the appropriate people."t;

Thank you very much."

__________________
Vortech Inc.

http://www.webhostingtalk.com/showt...15&pagenumber=4

As Billy pointed out, as of yesterday they had not heard from them in a year or so.

This kind of stuff make me glad we took a different option for servers and bandwidth.

We are our own datacenter with our own mutli homed pipes, since we control everything from the router down to the last screw we can eliminate a lot of issues that colo and leased servers have.