Due to issues with CPanel we have decided to discontinue offering this service to our customers.
This was a long pain staking decision however this is what we feel is best for our company and our customers.

Thank you very much.

Have you even tried to get support to see if these issues can be resolved?

What exact issues are you having? Have you logged them with cPanel support?

Have you even tried to get support to see if these issues can be resolved?

A: Yes, but never got an answer from them, from there post I take it they did not get it. :( I will try that again.

What exact issues are you having?

A: There are lot's of issues besides the hacking incident that had lead us to want to get away from cpanel, they just really did it for us.

Have you logged them with cPanel support?

A: Answered above.

The posts on Vortech's forum have disappeared.
 

Well, I am a client of Vortech for about 4 weeks now and am not happy at all. And now it appears that they have removed the posts from their forum about all the problems.

It is a sad day.

:(

Something is wrong with this picture.

We have ran cpanel for yrs on redhat/centos/whitebox linux and we run the edge version of cpanel and we run a few simple security measures on the actual box and block out portmap,telnet and ssh ports at the router and move ssh to a different port and have had very little trouble and most of that was self inflicted.

And with cpanel as the industry standard for control panels and being used worldwide with very little trouble this seems to indicate that you have either a problem with your layout of a cpanel server or you have a lack of tech knowledge to support it.

a simple upgrade to a supported OS instead of RH9 and some network security would eliminate most of your issues

Vortech...and whom here at Cpanel have you contacted in regards to the cpanel security problem as you stated a WHT? Did you contact Nick as he would be the appropriate person?

Nick, care to chim in here?


"I will not pass this security issue on to you as I have no clue who you are. I have passed this on to the appropriate people."

Thank you very much."

__________________
Vortech Inc.
 

As well as CCing to Nick, I'd shoot that report off to security@cpanel.net as well.

They killed the thread on cPanel issues at Vortech
 

Isnt that cute?

emailing nick directly will almost never get a response. If you have a security issue you need to email security@cpanel.net

We have not received any from this company.

Nope it's still there.

Wanna post a thread, as I don't think my name is Ray Charles..?? I think he just moved it so as potential clients can't see this fiasco. Just about how they run things it seems.

Now i see why there is this site HERE and HERE.

Not unless you are a customer, since we no longer sell CPanel it really does not matter since we no longer sell it. Our CPanel customers can see it and get their updates. Unless you are a customer you really don't need to see it any way.

As for vortechhostingsucks.org there had not been a post there july 2004 and all the ones before that were from like 5 to 8 people, yea we are doing real bad for hosting over 70,000 customers and 5 to 8 people were not happy. I know we can't make everyone happy and can live with that. What I can't live with anylonger is CPanel issues, moving on to something much better.


As for getting the info to CPanel that will be our next step once the FBI is done, they must look in to this issue as well, because what has happended.

Thanks and I will be sure to let CPanel know any info that we can once all 3 system drives have been looked over and finished with by the FBI.

Why not save them an extra trip and have them look at your business practices whilst there visiting?

What. Oh please tell me whats wrong with it all knowing. Now this is just getting stupid now. Don't be mad just because we are doing so well. Please don't be.

Oh im not all knowing, far from it.

I just read a lot thats all and im seeing dozens more complaints about every aspect of vortech hosting appearing everyday.

Please dont flame me for having an opinion.

Then have an opinion don't just say stupid things like "Why not save them an extra trip and have them look at your business practices whilst there visiting?"

Please tell me what we have done so bad? Oh wait is it that we are getting rid of cpanel for a better CP, fixing the hacked servers for our customers and giving them over 3 months to either move to H-Sphere or another CPanel host if thats what they need. Yea we are real bad for making the choosing to drop CPanel for a more scalable CP.

Sometimes it is not what is done, it is how it is done. Making claims of issues with cPanel and RedHat and refusing to talk with the Vendor (cPanel) about them is not good way of doing things. Just as you are peeved at people making claims against your company without proof, so would others be like cPanel and RedHat. Everything is a two way street my friend.

Same as any Control panel, it is only as secure as the techs administrating it.

I dont believe i need to comment on your and your techs experience or ability to deal with cPanel or its issues as it has already been mentioned numerous times in this thread.

Now before you get on your high horse and start screaming absurd statments at me i have never said once that you or your techs are unable to adminstrate your servers in a cpanel enviroment, im merely going on what other people have mentioned in this thread as will others.

I was considering purchasing a reseller from your site for hsphere but from what ive read and witnessed recently ill be looking elsewhere.

Yes i know your probably going to make stupid comment like "we can do without customers like you" thats fine, glad we agree and i certainly wont lose any sleep over it.

:: Off topic :: the reason ill be looking elsewhere is due to the negative feedback ive seen about your support, yes we all get "harassed" by both existing clients and potential clients but thats no reason to treat people the way you have (going by other forums and posts here so if there wrong then ill apologise, but i doubt ill have to)

No matter if you have 100 or 1,000 clients and no matter if there paying $1 or $100 a month they expect to be treated equally and they should be.

"Treat every client as if they were your only one"

We all ask question at times, what seems easy and simple to us can be mind bending for others.

The learning period / curve of administrating servers and accounts is never ending and so questions will forever continue to be asked.


:: back on topic ::

Whilst i do wish you and your business all the best i do think you could have done a lot of things differently.

I suggest that a mod closes this topic now as i cant really see it continuing in a positive manner and seems to have gone way off topic.

H-sphere sucks ! :D

fs-uk,

I don't think we I have been rude to any of customers and trying to help them in this switch the best we can. Giving them 3 months to move, a Free month once there moved over. Also trying to work XBHP ( the user from WHT ) so he can get his refund, the user that started this post was suspended for not paying his bill making his case even worse.

There is a lot of things I don't say or can say on a public forum that would maybe make you see the other side. But a public for is just that a public forum.

Thank you for comments and I also wish you luck with what ever host you pick.

Well, you said in public forum that Cpanel was the reason your servers where hacked. Even though you admitted to running a out dated, insecure OS...never mind that you also admitted of running insecure apps that "You" and "Your" server admins neglected to patch.

So, bottom line is you will not even apologize for making false claims against cpanel. All I see is Vortech servers being hacked...Not the other thousands of Cpanel servers out there. Because if it was an issue with cpanel, all the others members here and in WHT would be making the same claim as you.... :rolleyes:

Anyway....I have read enough about Vortech and see nothing but trouble with this company. :eek:

post mortem
 

6-5-05 posted

matrixreseller.com / vortechhosting.com= Bad (goes under the name "vortech" at hosting review websites)
LiquidWeb.com / Site5.com= Great

By far, the worst experience in reseller hosting I've ever had. I am SO GLAD to be back with LiquidWeb again. I left Liquidweb for Vortech/Matrix, what a huge mistake that was.

I've also signed up with Site 5 as a backup to LQ, and they are proving as good as LiquidWeb has always been.

What was the bad experience? They had my server hacked into. Thats OK, it happens right? A week into it, hundreds of reseller websites were experiencing down times in the hours per week. Lost e-mail galore. It was their "not our fault" response to it that showed there true colors.

They blamed it on www.cpanel.net. Took no responsibility for it. A week or two into this fiasco, they offer all resellers on this cpanel server a "reduced cost" move to Hsphere. And can you belive they wanted us to PAY THEM NOW to do this? Then we could apply for our credits..... Sheeeez!

They never got the problem fixed and all my websites were down in the 5-10 hour range (and more) at this point. I began a tread at cpanel.net (http://forums.cpanel.net/showthread.php?t=37076) trying to get to lowdown on why Vortech/Matrix was blaming cPanel. The cpanel community (not just cpanel employees) countered everything vortech was claiming. Furthermore someone in those treads found out that Matrixreseller.com was running an outdated unsupported red hat OS, and an old old version of Cpanel. (see threads)

All the while they didn't or wouldn't or could not fix all the downtime. At some point there response to my continued emails was "MOVE TO HSPERE". They gave up trying to fix the issue, all together.

To make matters worse, when I applied for my 99% downtime credit, they actually wanted proof of it. Hundreds of resellers were complaining the last 6 weeks I was there. I sent in emails from uptime services I use showing some acct's down for 10+ hours, they claimed that wasn't good proof.

They also made DISAPPEAR the entire forum posts on the subject of this hacked cpanel server, because it apparently made them look so bad. When I last saw it, it was 8 pages long. One unhappy customer after another. All posts have disappeared.

You know what? If they had simply gave all of us a freeride to Hsphere the first month, I wouldn't be writing this. What an insult to make us pay. Furthermore, their highly unethical response to downtime of making us PROVE our downtime. All for $34 bucks? Can you believe that? They could of credited EVERYONE on the affected server a free two months on the new server and I would of been happy.

Stay away from matrixreseller.com / vortechhosting.com. It doesn't matter how good others have had it there, if this is the way they handle a crisis that SHOULD of cost them at least a refund or credit to everyone affected on this hacked server.

Al Guevara

Please read the tos, all I have to say Al, you sure do leave a lot of stuff out. Any way we will be done with CPanel on the 15th... So can't wait.. It's so nice to be able to sleep at night.

I wish you luck with your new host/old host.


Oh btw the ones that said Redhat AS updated and CPanel updated would have prevented some of this, nope sure don't had another one hacked last week, updated not 3 days before and CPanel was up to date every night on auto update. So none of this really flies with me.. But I am not going to diss cpanel, it's just not for us.. Deadrat just sucks....


FreeBSD rules, just wish CPanel worked ok on it. :( Yes we tried it...

My god this is a disaster. Vortech, perhaps you could have avoided all of this by having a competant system admin managing your redhat based servers ? I've not had a single problem / issue myself, and I still don't know what it is you're having such big issues with.

Some cheese with that wine sir ?

Sorry no wine here.. Yea we have very competant techs, they just chose to work on a real OS, not a deadrat crap OS.. Al is the only one with the wine around here. Good by and have fun with your cheese...

Quite obviously they couldn't do their job, either from lack of knowledge / training or perhaps they were overburdened with work. Either way, stop passing the blame, stand up and be a man for once.

So you are telling me it's ok and our fault if an updated newest OS and CPanel up tod ate and it gets hacked. What ever.. We have FreeBSD boxes up well over 2 years NEVER been Hacked over 200 of them, Windows boxes NEVER been hacked. ONLY CPANEL BOXES. A total of 5 NOW.

Redhat 9 Cpanel UPDATED.
Redhat AS 3 CPanel Updated.
Redhat AS 4 Cpanel Updated.
All behind a firewall and along with snort watching everything. Our techs are very good one of them are runs one of the biggest snort sites on the net. Security we know, holes in CPanel we just can't fix and really don't want to.

We dropped CPanel and moved on, gave customers 3 months to move over along with credits and a free month to move. If that does not make them happy I am sorry. I am not saying it's CPanel fault. I really just don't give a Deadrats ass after 5 systems in a row and one of them got hit 2 times.. If it's our fault ok, if it's CPanel's fault ok, if it's redhat's fault ok. I really just don't care.. We stopped selling CPanel over 2 1/2 months ago and will be taking the systems off line in 10 more days for good unless they get hacked again of course. LoL

cpanel has nothing to do with the os..

Freebsd is more secure then linux in general.

FreeBSD is essentially secure out of the box by default ( though that doesn't mean there isn't work to be done ), Linux, generally needs to be locked down. Regardless, if this was a redhat & cpanel issue, you wouldn't be the only one experiencing it. I have well over 100 cpanel + redhat boxes under my guard and have not ONCE had an experience such as yours.

I'm not trying to argue here, but you've not presented ANY proof, just claims, and it smells of complete crap to me.

Perhaps your "crew" could hop in and advise us all as to what was the issue, how they got in and what was done to prevent said issue so that we may try and either 1. help you out, 2. help your clients out 3. find and report a serious issue to redhat / cpanel ?

cPanel + FreeBSD works too...so you just choose the wrong OS? cPanel can't/doesn't choose it for you. If anything, Linux is your problem, not cPanel. However if you choose to ask your admins to admin a server with an OS they were unfamilar and inexperienced with, that's your bad. :)

You did not try hard enough...all our boxes are FREEBSD and cpanel has never run better on it if you ask me.



Looks like you have not patched any OS if your claiming this statment...No wonder why you have problems. Some patches in the last 6 months require reboots.

We ran FreeBSD when Cpanel First started supporting it may be better now. We have not tried it since, we know Redhat well but it just did not work out.. Maybe at another time we will give it a try, but H-Sphere just seems to work better for us over all.

I was talking about FreeBSD box not Redhat here. Box is on latest 4.11 no need for a reboot on this box.

10:42PM up 458 days, 23:32, 1 user, load averages: 0.05, 0.01, 0.00

This is a box running in our H-Sphere cluster and FreeBSD I would love to see a CPanel box in any world do that and with such little load.

I am talking about FREEBSD...They need to be patched too...

last pid: 48411; load averages: 0.08, 0.06, 0.03 up 203+06:58:53 22:52:16
63 processes: 1 running, 61 sleeping, 1 zombie
CPU states: 0.0% user, 0.0% nice, 0.0% system, 0.0% interrupt, 100% idle
Mem: 224M Active, 454M Inact, 217M Wired, 49M Cache, 111M Buf, 51M Free
Swap: 1024M Total, 368K Used, 1024M Free

We run 4.8-5.3 no problems at all, this box has 186 sites on it... ;)

Not bad has to be the best I have every seen out of Cpanel. :) The box I posted stats for has 1842 sites on it. In an H-Sphere cluster thats all it does is Web really, does not have to do all that mail, CP, DB stuff. :)

As is often said, people need to remember that cPanel is a web hosting administration tool and is not a replacement for good server administration and understanding of your OS.

It seems that everyone has had their say now and people reading the thread can draw their own conclusions, so I'm closing the thread. If you fee strongly enough about it, feel free to thrash it out over on WHT ;)